The Returns Process
Things to note for the returns process:
- You can return all regular priced items within 7 working days from the date of purchase in the form of merchandise credit redeemable with your next purchase.
- Shipping/ handling charges are non refundable.
- Delivery charges will be reimbursed for defect, incomplete and incorrect items only.
- Sale items are non-refundable & non-exchangeable.
- Click here or here to download a returns / exchange note to be completed and enclosed with your goods.
- All items that are bought on pairfum.com can only be returned to our website. Stores/boutique will be unable to refund/exchange these items for you.
- The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning.
- All goods will be inspected upon return. We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
- Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition at our distribution centre within 7 working days of delivery.
Refunds will only be made against the original credit/debit card used.
If you cancel your order but do not return such goods to us within 7 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store & package the cancelled goods safely and to prevent damage.
Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
Step One
Obtain 'returns authorisation code' & 'returns note'
Before returning the item, please contact our Customer Services Team for a 'returns authorisation code'.
By Phone:
- UK/EU/Rest of the world: +44 (0) 20 7099 3170
- US/CAN: +1 (0) 609 2280 589
(Monday to Friday 9am - 6pm, Saturday 9am - 5pm)
By email:
Please click here or here to download & complete a returns / exchange note to be enclosed with your goods.
Please note that we cannot accept returned goods that we reasonably believe have been used.
Step Two
Returning the Product
Goods must be returned to us in their original condition at our distribution center within 7 working days of delivery. Please ensure that the returned product is safely packaged to prevent damage during transport, that the parcel is properly sealed, and that you have included within the returned parcel your completed Returns Note. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
Step Three
Processing the Refund
If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition at our distribution centre within 7 working days from delivery. You will receive email notification of your refund from our Customer Service Team.
If you have requested an exchange or replacement when ringing the Customer Services Team, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.
